If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
You can place an order directly through our website Jindor.in . Simply browse our collection, select your favourite piece, click “Add to Cart”, and proceed to checkout. Enter your delivery details and complete the online payment to place your order.
2. Can I place an order through Instagram?
Yes. You can also place an order by sending us a DM on our official Instagram account:
Instagram: @Jindor.official
Our team will assist you with the ordering process and provide the necessary details.
3. Is Cash on Delivery (COD) available?
No. Cash on Delivery (COD) is currently not available. All orders must be paid for online through the available payment options at checkout.
4. Do you offer international shipping?
No. Jindor currently ships only within India. International shipping is not available at this time.
5. How long does shipping take?
Orders are generally delivered within 5–7 working days after dispatch. Delivery times may vary slightly depending on the delivery location .
RETURNS, EXCHANGES & WARRANTY
6. Can I return or exchange my Jindor jewellery?
Returns and exchanges are available only for products that are received damaged or defective, subject to verification and approval by Jindor. Change of mind and size-related issues are not eligible for return or exchange.
7. Is an unboxing video required for a return or exchange?
Yes. A clear and proper unboxing video is mandatory for any claim involving a damaged or defective product. The video must show the package from the time it is received until it is opened and the product is inspected.
8. How long do I have to report a damaged or defective product?
You must contact Jindor within 7 days of receiving the product. Requests made after 7 days will not be eligible for return or exchange.
9. Does Jindor offer a warranty?
Yes. Jindor provides a 6-month Polish Warranty from the date of purchase/delivery. The warranty covers genuine polish-related issues, subject to verification and approval by Jindor.
10. What does the 6-month Polish Warranty not cover?
The warranty does not cover breakage, physical or accidental damage, scratches caused by mishandling, improper use or care, perfume-related damage, normal wear and tear, or issues unrelated to the polish.
11. Can I get a refund under the 6-month Polish Warranty?
No. Refunds are not available under the 6-month Polish Warranty. An approved warranty claim is fulfilled through an eligible product exchange
PRODUCT CARE
12. Can I spray perfume directly on my Jindor jewellery?
No. We recommend avoiding direct contact between perfume and your jewellery. Damage or changes to the polish caused by perfume or direct perfume exposure are not covered under the 6-month Polish Warranty.
CONTACT & SUPPORT
13. Where can I find the complete Return, Exchange & Warranty Policy?
Our complete Return, Exchange & Warranty Policy is available on the dedicated “Return, Exchange & Warranty” page on our website. It contains detailed information about returns, exchanges, refunds, the unboxing video requirement, and the 6-month Polish Warranty.
14. How can I contact Jindor if I need further help?
For any questions not answered on our website, you can contact us through:
Email: Jindor.info@gmail.com
Instagram: @Jindor.official
WhatsApp: +91 8383078771
Please keep your order number ready when contacting us about an existing order.
15. Can I contact Jindor through WhatsApp?
Yes. You can contact us through WhatsApp for assistance with your orders or general queries.
WhatsApp: +91 8383078771
For detailed return, exchange, or warranty-related queries, please refer to our dedicated Return, Exchange & Warranty page first.
