Return & refund

1. Return & Exchange Eligibility

A customer is eligible for a return or exchange only when the product is received damaged or defective, subject to verification and approval by Jindor.

Mandatory Unboxing Video

A proper and clear unboxing video is mandatory for every return or exchange request.

The unboxing video must:

– Clearly show the package from the time it is received until it is opened.
– Show the product and its condition immediately after opening.
– Clearly establish that the product was received damaged or defective.
– Be provided as proof when submitting the return or exchange request.

Without a valid unboxing video proving that the product was received damaged or defective, the customer will not be eligible for a return, exchange, or compensation.

2. Time Limit for Return & Exchange Requests

Customers must contact Jindor within 7 days of receiving the product regarding a damaged or defective product.

Requests made after 7 days will not be eligible for return or exchange.

3. Size-Related Issues

Size-related issues are not eligible for return, exchange, replacement, or compensation under any circumstances.

Customers are requested to carefully check the available size information before placing an order.

4. Non-Eligible Reasons

Return or exchange requests will not be accepted for:

– Change of mind or personal preference.
– Size-related issues.
– Products that have been used, altered, mishandled, or damaged after delivery.
– Damage caused by accidents, improper handling, or misuse.
– Any issue reported after the 7-day return/exchange period.
– Any claim without a valid unboxing video proving that the product was received damaged or defective.

All return and exchange requests are subject to verification and approval by Jindor.

5. Exchange Policy

If a product is verified to have been received damaged or defective and the request is approved, Jindor will provide an exchange, subject to availability.

If the same product is unavailable in stock, the customer may choose another product:

– From the same category, and
– Within the same price point/value as the original product.

If the customer does not wish to select an alternative product, they may choose a refund, subject to the applicable refund terms below.

6. Refund Policy

Refunds are available only for an approved return of a product that has been verified as damaged or defective.

For approved refunds:

₹99 will be deducted from the refundable amount towards shipping charges.

The remaining eligble amount will be refunded to the customer through the applicable refund method.

Refunds will be processed only after the return request has been approved and the returned product has been received and inspected, wherever applicable.

7. 6-Month Polish Warranty

Jindor provides a 6-month warranty exclusively for polish-related issues from the date of purchase/delivery.

What is Covered?

The warranty covers only genuine issues with the polish.

If a valid polish issue occurs within the 6-month warranty period, the product may be eligible for an exchange after verification and approval by Jindor.

What is NOT Covered?

The 6-month Polish Warranty does not cover:

– Breakage of the product.
– Physical damage.
– Accidental damage.
– Scratches or damage caused by mishandling.
– Damage caused by improper use or care.
– Damage or changes to the polish caused by perfumes or direct contact with perfume.
– Any issue other than a polish issue.
– Normal wear and tear.

Customers are advised to keep the product away from perfumes and avoid spraying perfume directly onto or near the product. Any damage caused by perfume will not be covered under the 6-month Polish Warranty.

8. Exchange Under Polish Warranty

If a genuine polish issue is verified and the warranty claim is approved, Jindor will provide an exchange, subject to product availability.

If the same product is not available in stock, the customer must select another product:

– From the same category, and
– Within the same price point/value.

Refunds are strictly not available under the 6-month Polish Warranty.

The warranty can only be fulfilled through an eligible product exchange.

9. Verification & Approval

All Return, Exchange, and Warranty claims are subject to verification by Jindor.

Jindor reserves the right to inspect the product and supporting proof before approving any claim. A claim may be rejected if the provided evidence does not establish that the issue is covered under this policy.

By placing an order with Jindor, customers acknowledge and agree to the terms and conditions mentioned in this policy.